Patient Experience Coordinator

Vsp-Visio; Reno (NV); On-site; USD 21,000 - 24,000; Full time

Job summary

VSP Vision in Reno, NV is seeking a front desk administrator to deliver a high-quality patient experience from check-in to checkout and to help create a smooth eye-care journey. The role involves documenting patient information, collecting payments, scheduling appointments, and coordinating with staff and doctors to maintain accurate records and efficient service.

Strong communication and MS Office skills are required, with prior healthcare administrative experience preferred; on-site position

Qualifications

• 1-2 years of administrative experience with at least one year providing administrative support.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
• Working knowledge of MS Office package.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving, negotiations, and decision-making skills.
• Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment.

Responsibilities

• Welcome patients and manage check-in and check-out to ensure high patient satisfaction.
• Document patient information, update records, and collect patient payments.
• Answer and triage patient inquiries received by phone, email, and fax.
• Maintain secure and confidential patient records/files.
• Coordinate scheduling of patient appointments and prepare charts for visits.
• Perform confidential administrative duties such as releasing records and transmitting patient information.
• Keep a clean, organized front desk area and entry.
• Collaborate on special projects and cross-train in other departments.

Skills

Administrative experience

MS Office

Verbal communication

Written communication

Interpersonal skills

Multitasking

Problem solving

Tools

MS Office

Job description

VSP Vision in Reno, NV is seeking a front desk administrator to deliver a high-quality patient experience from check-in to checkout and to help create a smooth eye-care journey. The role involves documenting patient information, collecting payments, scheduling appointments, and coordinating with staff and doctors to maintain accurate records and efficient service.

Strong communication and MS Office skills are required, with prior healthcare administrative experience preferred; on-site position