Patient Experience & Scheduling Coordinator

Affinity Eye Care; Plano (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG seeks a Patient Care Coordinator to manage front desk, patient flow, and coordination across the care team, ensuring a smooth, welcoming experience for every patient. You will greet patients and vendors, answer calls and emails, schedule appointments with provider optimization, verify insurance, update EMR, collect charges, run reports, and assist in keeping the practice organized and compliant.

This on-site role supports retention through follow-up and recall, and collaborates with

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn EMR/practice management systems.
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional manner; serve as primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails professionally.
• Schedule patient appointments with provider optimization; manage cancellations and same-day fill opportunities.
• Execute appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics; enter/update information in EMR.
• Communicate coverage, benefits, and patient financial responsibility clearly.
• Prepare patient charts and documentation prior to visits.
• Collect and document charges, co-pays, and payments in EMR; adjust balances and support claims.
• Run reports and review accounts to keep billing up to date.
• Monitor daily patient flow and adjust schedules to improve efficiency.
• Communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for seamless transitions.
• Support retention via recall and annual/necessary appointments.
• Maintain an organized, clean front office environment.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Team collaboration

Attention to detail

Multi-tasking

Confidentiality

Education

High school diploma or equivalent

Tools

EMR software

Job description

AEG seeks a Patient Care Coordinator to manage front desk, patient flow, and coordination across the care team, ensuring a smooth, welcoming experience for every patient. You will greet patients and vendors, answer calls and emails, schedule appointments with provider optimization, verify insurance, update EMR, collect charges, run reports, and assist in keeping the practice organized and compliant.

This on-site role supports retention through follow-up and recall, and collaborates with