Patient Care & Scheduling Coordinator

Socket.dev; Greensburg (IN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and schedule coordination. You will be the primary contact for patients, coordinate appointments, verify insurance, and maintain EMR records to support efficient care.

Responsibilities include answering inquiries, confirming appointments, and assisting in preserving a positive patient experience through proactive communication and seamless team collaboration.

Qualifications

• Greet patients and serve as primary contact for patient interactions.
• Demonstrate strong communication with patients and team members.
• Maintain patient confidentiality and accurate information in EMR.
• Coordinate schedules, verify eligibility, and manage front desk tasks.
• Proactively identify issues and contribute to solutions in a fast-paced environment.

Responsibilities

• Greet patients, customers, and vendors professionally and serve as primary contact.
• Answer calls, respond to inquiries, and manage emails promptly.
• Schedule appointments and optimize provider schedules; handle cancellations and reschedules.
• Send confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics; enter data in EMR.
• Explain coverage and patient financial responsibility clearly.
• Prepare charts and documentation before visits for smooth flow.
• Record charges, co-pays, and payments in EMR; monitor balances.
• Run reports to ensure charges are billed and up-to-date.
• Monitor patient flow and adjust schedules to prevent bottlenecks.
• Communicate wait times and next steps to patients.
• Coordinate with clinical teams for smooth transitions during visits.
• Support recall and follow-up for retention and preventive care.
• Maintain organized, clean front office; take on related duties as needed.

Skills

Patient-centered service

Multitasking

Team collaboration

Communication

Confidentiality

Detail-oriented

Problem solving

Organizational skills

Adaptability

Education

High school diploma or equivalent

Tools

EMR software

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and schedule coordination. You will be the primary contact for patients, coordinate appointments, verify insurance, and maintain EMR records to support efficient care.

Responsibilities include answering inquiries, confirming appointments, and assisting in preserving a positive patient experience through proactive communication and seamless team collaboration.