Patient Experience & Scheduling Coordinator

Affinity Eye Care; Lincoln (NE); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and coordination across the care team. The role emphasizes clear communication, proactive scheduling, and accurate EMR entry to ensure a smooth patient experience.

Responsibilities include greeting patients, handling calls and emails, verifying insurance, and supporting billing processes while maintaining confidentiality in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Strong organization and attention to detail with ability to manage multiple priorities.
• Excellent verbal and written communication with patient-centered service.
• Ability to work collaboratively across teams and protect patient confidentiality.

Responsibilities

• Greet patients and serve as primary contact for interactions.
• Answer calls, respond to inquiries, and manage emails professionally.
• Schedule appointments and optimize provider schedules, including cancellations.
• Confirm appointments and send reminders to reduce no-shows.
• Verify insurance eligibility and entering accurate demographics in EMR.
• Explain insurance coverage and patient financial responsibilities clearly.
• Prepare patient charts and documentation before visits.
• Record charges and payments in EMR and assist with billing/reconciliation.
• Run reports to ensure charges are billed and up to date.
• Monitor patient flow and adjust schedules to prevent bottlenecks.
• Communicate wait times and next steps to patients.
• Coordinate care transitions with clinical and optical teams.
• Support recall and reactivation outreach for retention.

Skills

Customer service

Scheduling coordination

EMR proficiency

Insurance verification

Communication

Teamwork

Education

High school diploma

Tools

EMR systems

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and coordination across the care team. The role emphasizes clear communication, proactive scheduling, and accurate EMR entry to ensure a smooth patient experience.

Responsibilities include greeting patients, handling calls and emails, verifying insurance, and supporting billing processes while maintaining confidentiality in a fast-paced environment.