Patient Care & Scheduling Coordinator

Socket.dev; New Holland (Lancaster County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization. You will support care team coordination and ensure efficient, high-quality patient experiences across visits.

The role requires strong communication, organizational skills, and proficiency with EMR systems. You will greet patients, verify insurance, schedule appointments, and support through follow-up and recall activities.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors; be the primary point of contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails or digital communications.
• Schedule patient appointments and optimize provider schedules, manage cancellations and same-day changes.
• Execute appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics; enter data into EMR.
• Explain insurance coverage, benefits, and patient financial responsibility.
• Prepare patient charts and documentation ahead of visits.
• Record charges, co-pays, and payments in EMR; assist with balances and claims.
• Run reports to ensure charges are billed and up to date.
• Monitor patient flow and provider schedules; adjust to optimize efficiency.
• Communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for smooth transitions.
• Support retention through follow-up, recall, and reactivation outreach.
• Maintain an organized, clean front office; perform other duties as assigned.

Skills

Front desk operations

Scheduling

EMR systems

Insurance verification

Communication

Team coordination

Confidentiality

Education

High school diploma or equivalent

Tools

EMR

Scheduling software

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization. You will support care team coordination and ensure efficient, high-quality patient experiences across visits.

The role requires strong communication, organizational skills, and proficiency with EMR systems. You will greet patients, verify insurance, schedule appointments, and support through follow-up and recall activities.