Patient Experience & Scheduling Coordinator

Thomas E Welage O.D.; Greensburg (IN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and scheduling coordination across the care team. You will anticipate needs, communicate clearly, and proactively manage daily schedules to ensure a high-quality patient experience.

Responsibilities include greeting patients, handling calls and emails, verifying insurance, entering data into EMR, and coordinating with clinical teams to support efficient visits.

Qualifications

• High school diploma or equivalent required.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a patient-centered focus.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Maintain patient and practice confidentiality.

Responsibilities

• Greet patients and serve as the primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails professionally.
• Schedule appointments and support provider schedule optimization, including cancellations and reschedules.
• Execute appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and demographics; enter data in EMR accurately.
• Explain insurance coverage and patient financial responsibility.
• Prepare patient charts and documentation for visits.
• Record charges and payments in EMR; assist with billing and claims.
• Run reports to ensure charges are billed and up to date.
• Monitor daily patient flow and provider schedules to avoid bottlenecks.
• Communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for smooth transitions.
• Support retention through recall and reactivation outreach.
• Maintain a clean, organized front office environment.
• Perform other duties as needed by Practice Manager and Optometrist.

Skills

Strong organizational skills

Strong communication skills

Strong interpersonal skills

Basic computer literacy

EMR / practice management systems

Education

High school diploma or equivalent

Tools

EMR software

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and scheduling coordination across the care team. You will anticipate needs, communicate clearly, and proactively manage daily schedules to ensure a high-quality patient experience.

Responsibilities include greeting patients, handling calls and emails, verifying insurance, entering data into EMR, and coordinating with clinical teams to support efficient visits.