Patient Experience & Scheduling Coordinator

Affinity Eye Care; Livonia (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is hiring a Patient Care Coordinator to manage front desk operations and coordinate patient flow. You will support scheduling, communications, and coordination across care teams to ensure a high-quality patient experience.

Your daily responsibilities include greeting patients, verifying insurance, entering data in EMR, and supporting billing and recall efforts. Strong organizational and communication skills are essential.

Qualifications

• High school diploma or equivalent.
• Strong organizational and communication abilities.
• Interpersonal skills and teamwork across care teams.
• Ability to multitask in a fast-paced clinic.
• Maintain patient and practice confidentiality.

Responsibilities

• Greet patients and serve as the primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails promptly.
• Schedule appointments and optimize provider schedules.
• Confirm and remind appointments to reduce no-shows.
• Verify insurance and enter patient data in EMR.
• Explain coverage and patient financial responsibility.
• Prepare charts and documentation ahead of visits.
• Process charges, co-pays, and payments in EMR.
• Run reports to ensure accurate billing and up-to-date records.
• Monitor patient flow and adjust schedules to prevent bottlenecks.
• Communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for smooth transitions.
• Support patient retention through recall and follow-up.
• Maintain an organized, clean front office; perform other duties as needed.

Skills

Communication

Organization

Interpersonal skills

Multitasking

Confidentiality

Education

High school diploma or equivalent

Tools

EMR

Practice management systems

Job description

AEG is hiring a Patient Care Coordinator to manage front desk operations and coordinate patient flow. You will support scheduling, communications, and coordination across care teams to ensure a high-quality patient experience.

Your daily responsibilities include greeting patients, verifying insurance, entering data in EMR, and supporting billing and recall efforts. Strong organizational and communication skills are essential.