Patient Experience & Scheduling Specialist

Malbar Vision-Brentwood; La Vista (NE); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations, support patient flow, and optimize scheduling across the care team. You will greet patients, answer calls, verify insurance, enter demographics in EMR, and help maintain a smooth, patient-centered experience.

The role requires strong organizational and communication skills, attention to detail, and the ability to work collaboratively in a fast-paced environment while protecting patient confidentiality.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn EMR/practice systems.
• Strong organizational skills with attention to detail.
• Excellent verbal and written communication focused on patient service.
• Collaborative, able to work across teams.

Responsibilities

• Greet patients and serve as primary contact.
• Answer calls and respond to inquiries via email or digital channels.
• Schedule appointments and optimize provider calendars.
• Verify insurance eligibility and enter patient data into EMR.
• Communicate insurance coverage and patient financial responsibility.
• Support patient flow and coordination across care team.
• Maintain front desk organization and assist in recall outreach.

Skills

Organizational skills

Communication skills

Interpersonal skills

Attention to detail

Multitasking

Confidentiality

Education

High school diploma or equivalent

Tools

EMR systems

Practice management software

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations, support patient flow, and optimize scheduling across the care team. You will greet patients, answer calls, verify insurance, enter demographics in EMR, and help maintain a smooth, patient-centered experience.

The role requires strong organizational and communication skills, attention to detail, and the ability to work collaboratively in a fast-paced environment while protecting patient confidentiality.