Patient Experience & Scheduling Coordinator

Confluent Health LLC; Pasco (WA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Full benefits

401(k) with employer match

Job summary

Confluent Health LLC is seeking a friendly Care Coordinator to greet patients and manage front desk operations in Pasco, WA. You will schedule appointments, verify insurance, process referrals, collect payments, and maintain HIPAA-compliant records.

Join a supportive team with comprehensive training and clear growth paths across clinics. This role offers a steady, customer-facing environment with opportunities for advancement within the network.

Qualifications

• High School Diploma or GED required.
• At least 1 year in a customer- or patient-facing role.
• Ability to multitask while staying organized and detail-oriented.
• Comfortable communicating on the phone with patience and professionalism.
• Basic computer proficiency: navigating scheduling software, emails, and spreadsheets.
• No prior medical experience required; comprehensive training provided.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on referrals by gathering information and updating patient records.
• Keep patient flow moving by confirming appointments, managing waitlists and cancellations, and following up on future visits.
• Collect copays and other payments accurately, including basic tracking or reconciliation.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions.

Skills

Customer-facing experience

Phone communication

Multitasking

Detail-oriented

Basic computer literacy

Education

High School Diploma or GED

Tools

EMR navigation

Scheduling software

Spreadsheets

Job description

Confluent Health LLC is seeking a friendly Care Coordinator to greet patients and manage front desk operations in Pasco, WA. You will schedule appointments, verify insurance, process referrals, collect payments, and maintain HIPAA-compliant records.

Join a supportive team with comprehensive training and clear growth paths across clinics. This role offers a steady, customer-facing environment with opportunities for advancement within the network.