Patient Experience Coordinator | Front Desk & Scheduling

Confluent Health; New York (NY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision

401(K) with employer match

Job summary

Confluent Health is seeking a Care Coordinator to serve as the first contact for patients, visitors, and referrals. You will manage front desk operations, assist with scheduling, insurance verification, and payments, while upholding privacy standards in a fast-paced clinical setting.

We offer comprehensive training, onboarding, and clear growth paths within the organization. Join a supportive team focusing on excellent patient experiences and professional development.

Qualifications

• High School Diploma or GED.
• At least one year of customer-facing or patient-facing experience.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Comfortable communicating on the phone with patience and professionalism.
• Basic computer proficiency and ability to learn scheduling software.
• No prior medical experience required—training provided.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and explaining next steps.
• Maintain patient flow by confirming appointments, managing waitlists, handling cancellations, and following up for future visits.
• Collect copays, balances, and other payments accurately, with basic payment tracking when needed.
• Protect patient privacy and HIPAA standards in all interactions and documentation.

Skills

Customer service

Phone communication

Multitasking

Organized

Privacy HIPAA

Basic computer skills

Education

High School Diploma or GED

Tools

EMR navigation

Job description

Confluent Health is seeking a Care Coordinator to serve as the first contact for patients, visitors, and referrals. You will manage front desk operations, assist with scheduling, insurance verification, and payments, while upholding privacy standards in a fast-paced clinical setting.

We offer comprehensive training, onboarding, and clear growth paths within the organization. Join a supportive team focusing on excellent patient experiences and professional development.