Patient Experience & Front Desk Coordinator

Motion PT; Boston (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision coverage

401(k) with employer match

Job summary

Confluent Health seeks a Care Coordinator to warmly welcome patients, manage front desk tasks, and guide referrals through scheduling and payments. You will be the patient-facing voice, ensuring accurate records and smooth HIPAA-compliant interactions.

The role includes training in EMR navigation, insurance basics, and scheduling workflows, with opportunities for growth in clinic management and leadership within our network.

Qualifications

• High school diploma or GED required.
• 1+ year in a customer- or patient-facing role.
• Ability to multitask and stay organized with attention to detail.
• Comfortable and confident phone communication with patience and professionalism.
• Basic computer skills: learning new systems, scheduling software, emails, and spreadsheets.
• No prior medical experience required; we provide EMR navigation, insurance basics, and scheduling training.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations: patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review and schedule referrals, gather information, update patient records, and explain next steps to patients.
• Maintain patient flow by confirming appointments, managing waitlists, cancellations, and future visit follow-ups.
• Collect copays and balances accurately and professionally, including basic payment reconciliation.
• Protect patient privacy and HIPAA compliance in all interactions and documentation.

Skills

Customer service

Phone communication

Multitasking

Detail oriented

Professional demeanor

Education

High School Diploma or GED

Tools

Scheduling software

EMR navigation

Spreadsheets

Job description

Confluent Health seeks a Care Coordinator to warmly welcome patients, manage front desk tasks, and guide referrals through scheduling and payments. You will be the patient-facing voice, ensuring accurate records and smooth HIPAA-compliant interactions.

The role includes training in EMR navigation, insurance basics, and scheduling workflows, with opportunities for growth in clinic management and leadership within our network.