Patient Care Coordinator - Front Desk & Scheduling

Confluent Health; Kirkland (WA); In loco; USD 26.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Medical, dental, vision

401(k) with employer match

Training & onboarding

Descrizione del lavoro

Confluent Health is seeking a Care Coordinator in Kirkland, WA to create a welcoming first impression for patients and referral sources. You will manage front desk operations, scheduling, insurance verification, and payments while upholding HIPAA standards.

This role offers competitive compensation and comprehensive benefits. Training includes EMR navigation and scheduling workflows, with structured onboarding and clear growth pathways within our clinic network.

Competenze

• High School Diploma or GED is required.
• One year of customer-facing experience preferred.
• Ability to manage multiple tasks and stay organized.
• Comfortable handling calls with professionalism.
• Basic computer skills and willingness to learn scheduling software.

Mansioni

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Conoscenze

Customer-facing experience

Multi-tasking

Organizational skills

Phone communication

Basic computer skills

Formazione

High School Diploma or GED

Strumenti

Scheduling software

EMR navigation

Descrizione del lavoro

Confluent Health is seeking a Care Coordinator in Kirkland, WA to create a welcoming first impression for patients and referral sources. You will manage front desk operations, scheduling, insurance verification, and payments while upholding HIPAA standards.

This role offers competitive compensation and comprehensive benefits. Training includes EMR navigation and scheduling workflows, with structured onboarding and clear growth pathways within our clinic network.