Patient Experience Coordinator | Front Desk & Scheduling

Confluent Health LLC; The Villages (FL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k) with match

Job summary

Confluent Health LLC is seeking a friendly and organized Care Coordinator to manage front desk operations, assist patients, and support the clinical team. You will handle check-in/check-out, scheduling, insurance verification, and patient communications with a professional demeanor.

The role requires clear communication, multitasking, and basic computer skills. Training is provided, and there are growth opportunities within the clinic network.

Qualifications

• Experience in a customer-facing or patient-facing role.
• Ability to multitask and stay organized in a fast-paced environment.
• Comfortable communicating on the phone and using scheduling software.

Responsibilities

• Create a welcoming, professional first impression for patients and visitors.
• Perform front desk operations: check-in/out, scheduling, insurance verification/authorization, and phone calls.
• Review referrals, update patient records, and guide patients on next steps.

Skills

Customer-facing experience

Multitasking

Phone communication

Basic computer skills

HIPAA awareness

Education

High School Diploma or GED

Job description

Confluent Health LLC is seeking a friendly and organized Care Coordinator to manage front desk operations, assist patients, and support the clinical team. You will handle check-in/check-out, scheduling, insurance verification, and patient communications with a professional demeanor.

The role requires clear communication, multitasking, and basic computer skills. Training is provided, and there are growth opportunities within the clinic network.