Patient Services Coordinator: Seamless Scheduling & Care

MedStar Health’s Washington Hospital Center; Cherry Valley (MD); On-site; USD 28,000 - 45,000; Full time

Job summary

MedStar Health’s Washington Hospital Center is seeking a friendly front desk receptionist to greet patients and coordinate flow within the department. You will register patients, collect co-pays, post time-of-service payments, and update demographics and insurance data while ensuring smooth patient movement.

The role requires excellent interpersonal skills, basic medical terminology knowledge, and the ability to work under pressure while supporting multiple providers and improving the patient

Qualifications

• High School Diploma or GED required; one year of education may substitute for work experience.
• Experience in health care setting preferred; strong customer service skills.
• CPR certification within 90 days required; BLS/NRP as applicable.

Responsibilities

• Greet patients and coordinate efficient flow through the department.
• Register patients, collect co-payments, and process time-of-service payments.
• Schedule appointments and tests; update demographics and insurance information.
• Answer phones, provide telephone triage, and route messages as needed.
• Maintain forms, records, and ensure accurate data entry of charges and patient data.
• Support patient experience improvements and collaborate with team members.

Skills

Interpersonal communication

Customer service

Medical terminology

Telephone etiquette

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health’s Washington Hospital Center is seeking a friendly front desk receptionist to greet patients and coordinate flow within the department. You will register patients, collect co-pays, post time-of-service payments, and update demographics and insurance data while ensuring smooth patient movement.

The role requires excellent interpersonal skills, basic medical terminology knowledge, and the ability to work under pressure while supporting multiple providers and improving the patient