Patient Services Coordinator: Elevate Front Desk Experience

MedStar Health’s Washington Hospital Center; Frederick (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health’s Washington Hospital Center seeks a Front Desk/Patient Access representative to greet patients and coordinate smooth flow through the department. You will schedule appointments, register demographics and insurance, and collect co-pays and time-of-service payments.

You will also answer telephone inquiries, provide triage, update records, and assist with test requisitions while maintaining a high level of patient experience and adherence to policies.

Qualifications

• High school diploma or GED required; coursework may substitute for experience.
• Experience in customer service, preferably in healthcare, is desirable.
• Familiarity with medical terminology is a plus.

Responsibilities

• Greet patients politely and serve as initial contact for the practice/department.
• Schedule appointments, register demographics and insurance, and collect co-pays.
• Process time-of-service payments and update patient records.
• Answer calls, provide triage, and route messages appropriately.
• Support patient flow and assist with test requisitions as needed.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Prioritization under pressure

Education

High School Diploma or GED

One year of relevant education substitutes for work experience

Job description

MedStar Health’s Washington Hospital Center seeks a Front Desk/Patient Access representative to greet patients and coordinate smooth flow through the department. You will schedule appointments, register demographics and insurance, and collect co-pays and time-of-service payments.

You will also answer telephone inquiries, provide triage, update records, and assist with test requisitions while maintaining a high level of patient experience and adherence to policies.