Patient Experience Coordinator

MedStar Health; Washington (District of Columbia); On-site; USD 26,000 - 44,000; Full time

Job summary

MedStar Ambulatory Services in Washington, DC seeks a friendly front desk associate to greet patients, manage intake, verify insurance, and post time-of-service payments.

You will schedule appointments, handle co-pays, update records, and support teams to maintain a smooth patient flow while delivering courteous service.

The role requires a high school diploma, 0–1 year in healthcare customer service, CPR certification within 90 days, and familiarity with IDX/GE Centricity.

Qualifications

• High school diploma or GED required.
• 0–1 year of customer service in healthcare preferred.
• CPR certification required (AHA/Red Cross) within 90 days.
• Experience with IDX/GE Centricity is preferred.

Responsibilities

• Greet patients courteously and coordinate flow.
• Register patients, collect co-pays and process TOS.
• Schedule appointments and prepare requisitions.
• Update demographics and insurance information.
• Provide telephone triage and answer inquiries.
• Maintain medical records and ensure accuracy.

Skills

Customer service

Telephone etiquette

Medical terminology

Organization & multitasking

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Ambulatory Services in Washington, DC seeks a friendly front desk associate to greet patients, manage intake, verify insurance, and post time-of-service payments.

You will schedule appointments, handle co-pays, update records, and support teams to maintain a smooth patient flow while delivering courteous service.

The role requires a high school diploma, 0–1 year in healthcare customer service, CPR certification within 90 days, and familiarity with IDX/GE Centricity.