Patient Experience & Scheduling Coordinator

Confluent Health; New City (NY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Generous benefits package

401(k) with employer match

Comprehensive training and onboarding

Job summary

Confluent Health, LLC in New City, NY is seeking a Care Coordinator to be the first voice a patient hears and the first face they see. You will manage front desk tasks, scheduling, insurance verification, and payments in a fast-paced environment.

This role emphasizes organization, warmth, and ownership, with comprehensive training, onboarding, and clear growth opportunities within the network.

Qualifications

• High School Diploma or GED required.
• At least 1 year in a customer-facing or patient-facing role.
• Ability to multitask while staying organized and detail-oriented.
• Comfortable communicating on the phone with patients and referrals.
• Basic computer proficiency and ability to learn scheduling software and spreadsheets.
• No prior medical experience required; training provided.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referrals.
• Handle front desk operations including check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review and schedule incoming referrals, update patient records, and explain next steps.
• Maintain patient flow by confirming appointments, managing waitlists, cancellations, and follow-ups.
• Collect copays and balances accurately; perform basic payment tracking or reconciliation.
• Protect patient privacy and HIPAA standards in all front desk interactions and documentation.

Skills

Customer-facing experience

Multitasking

Phone communication

Basic computer skills

HIPAA compliance

Education

High School Diploma or GED

Job description

Confluent Health, LLC in New City, NY is seeking a Care Coordinator to be the first voice a patient hears and the first face they see. You will manage front desk tasks, scheduling, insurance verification, and payments in a fast-paced environment.

This role emphasizes organization, warmth, and ownership, with comprehensive training, onboarding, and clear growth opportunities within the network.