Patient Care Coordinator & Scheduling Lead

Confluent Health; The Villages (FL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision

401(k) with 4% employer match

Job summary

Confluent Health is seeking a Care Coordinator to be the friendly first contact for patients, families, and referrals. The role blends front desk duties with patient scheduling, insurance checks, and payment processing while upholding HIPAA standards.

You will welcome patients, verify information, and support the clinical team with accurate record-keeping and timely communication. Training is provided to ensure success in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• At least one year in a customer-facing role.
• Strong multitasking and organizational skills.
• Excellent phone communication and professionalism.
• Basic computer proficiency and familiarity with scheduling software.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on referrals by gathering information and updating patient records.
• Keep patient flow by confirming appointments, managing waitlists, and handling cancellations.
• Collect copays and other payments accurately and professionally, including basic reconciliation.
• Protect patient privacy and HIPAA standards in all front desk interactions.

Skills

Customer-facing experience

Multi-tasking

Phone etiquette

Organized

Education

High School Diploma or GED

Tools

Scheduling software

EMR navigation

Spreadsheets

Job description

Confluent Health is seeking a Care Coordinator to be the friendly first contact for patients, families, and referrals. The role blends front desk duties with patient scheduling, insurance checks, and payment processing while upholding HIPAA standards.

You will welcome patients, verify information, and support the clinical team with accurate record-keeping and timely communication. Training is provided to ensure success in a fast-paced environment.