Patient Experience Specialist

MOTION PT Group; New York (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

401(k) with employer matching

Structured onboarding program

Growth opportunities

Collaborative team culture

Job summary

Confluent Health is seeking a Care Coordinator to serve as the first point of contact for patients at our New York clinic. You will manage front desk operations, verify insurance, schedule appointments, and assist patients throughout their visits with a warm, organized, and professional demeanor.

Applicant should be comfortable with multitasking in a fast-paced environment and able to learn EMR systems. Training is provided; compensation is $19.00 per hour, based on experience, with a 40-hour

Qualifications

• High School Diploma or GED required.
• 1+ year of experience in a customer-facing or patient-facing role.
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented.
• Comfortable and confident communicating on the phone, including handling upset or frustrated callers with patience and professionalism.
• Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets.
• No prior medical experience required — we provide comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Skills

Customer service

Communication skills

Multi-tasking

Attention to detail

Education

High School Diploma or GED

Tools

EMR systems

Scheduling software

Microsoft Excel

Job description

Confluent Health is seeking a Care Coordinator to serve as the first point of contact for patients at our New York clinic. You will manage front desk operations, verify insurance, schedule appointments, and assist patients throughout their visits with a warm, organized, and professional demeanor.

Applicant should be comfortable with multitasking in a fast-paced environment and able to learn EMR systems. Training is provided; compensation is $19.00 per hour, based on experience, with a 40-hour