Patient Experience & Scheduling Coordinator

Motion Physical Therapy Group; Orangeburg (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k) with employer match

Structured onboarding

Career growth opportunities

Job summary

Confluent Health is seeking a Care Coordinator to greet patients and manage front desk operations at our New York location. You will handle check-ins, scheduling, insurance verification, and phone inquiries, ensuring a smooth patient experience from arrival to departure.

The role emphasizes multi-tasking, strong communication, and adherence to HIPAA while delivering top-tier customer service. Training includes EMR navigation and insurance basics, with opportunities for career growth within the

Qualifications

• High School Diploma or GED required.
• At least one year of experience in a customer-facing or patient-facing role.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Comfortable communicating on the phone with patience and professionalism.
• Basic computer proficiency and experience with scheduling software and emails.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in/out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on referrals by gathering information and updating patient records.
• Maintain patient flow by confirming appointments, managing waitlists, and filling cancellations.
• Collect copays and other payments accurately and professionally, with basic payment tracking.
• Protect patient privacy and uphold HIPAA standards in all interactions.

Skills

Customer-facing experience

Multitasking

Phone communication

Attention to detail

HIPAA awareness

Education

High School Diploma or GED

Job description

Confluent Health is seeking a Care Coordinator to greet patients and manage front desk operations at our New York location. You will handle check-ins, scheduling, insurance verification, and phone inquiries, ensuring a smooth patient experience from arrival to departure.

The role emphasizes multi-tasking, strong communication, and adherence to HIPAA while delivering top-tier customer service. Training includes EMR navigation and insurance basics, with opportunities for career growth within the