Patient Experience & Scheduling Coordinator

Physical Therapy Central; Midwest City (OK); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Medical, dental, vision

401(K) with 4% employer match

Comprehensive training

Structured onboarding

Growth pathways

Job summary

Confluent Health LLC is seeking a friendly Front Desk Care Coordinator in Midwest City, OK. You will create a warm, professional first impression for patients and visitors, manage check-ins, scheduling, and insurance verifications, and support referrals with accurate records.

The role emphasizes multitasking, patient privacy, and clear communication. Training on EMR navigation and scheduling workflows is provided, with room for growth within the clinic.

Qualifications

• High School Diploma or GED.
• At least one year in a customer-facing role (retail, hospitality, call center, medical reception, etc.).
• Demonstrated ability to multitask while staying organized and detail-oriented.
• Confident phone communication, handling calls with patience and professionalism.
• Basic computer proficiency: learn new systems, scheduling software, emails, and spreadsheets.
• No prior medical experience required — training provided.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review and follow up on referrals by gathering information and updating patient records.
• Keep patient flow moving by confirming appointments, managing waitlists, and handling cancellations.
• Collect copays, balances, and other payments accurately and professionally.
• Protect patient privacy and HIPAA standards in all interactions and documentation.

Skills

Customer facing

Multitasking

Phone communication

Attention to detail

Computer skills

Education

HS Diploma/GED

Tools

EMR navigation

Scheduling software

Job description

Confluent Health LLC is seeking a friendly Front Desk Care Coordinator in Midwest City, OK. You will create a warm, professional first impression for patients and visitors, manage check-ins, scheduling, and insurance verifications, and support referrals with accurate records.

The role emphasizes multitasking, patient privacy, and clear communication. Training on EMR navigation and scheduling workflows is provided, with room for growth within the clinic.