Patient Experience Care Coordinator

Confluent Health LLC; Ramona (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

401(K) with match

Medical, dental, vision

Comprehensive training

Growth opportunities

Job summary

Confluent Health LLC is seeking a Care Coordinator to create a warm, professional first impression for patients and visitors. You will manage front desk duties, scheduling, insurance verification, and referrals while guiding patients through next steps with a calm, organized approach.

You will handle multi-tasked front desk responsibilities, coordinate with clinical staff, and ensure HIPAA compliance. Training is provided to support EMR navigation and scheduling workflows.

Qualifications

• High School Diploma or GED required.
• At least 1 year in a customer-facing role.
• Able to manage multiple tasks while staying organized.
• Comfortable handling phone communications professionally.
• Basic computer skills; familiar with scheduling software and emails.
• No prior medical experience required — training provided.

Responsibilities

• Greet patients and visitors to create a welcoming, professional first impression.
• Manage front desk operations: check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review referrals, collect information, update patient records, and explain next steps to patients.
• Maintain patient flow by confirming appointments, managing waitlists, and following up on future visits.
• Collect copays and handle basic payment tracking with accuracy.
• Uphold HIPAA standards in all interactions and documentation.

Skills

Customer service

Phone communication

Multitasking

Detail-oriented

HIPAA compliance

Education

High School Diploma or GED

Tools

Scheduling software

EMR systems

Job description

Confluent Health LLC is seeking a Care Coordinator to create a warm, professional first impression for patients and visitors. You will manage front desk duties, scheduling, insurance verification, and referrals while guiding patients through next steps with a calm, organized approach.

You will handle multi-tasked front desk responsibilities, coordinate with clinical staff, and ensure HIPAA compliance. Training is provided to support EMR navigation and scheduling workflows.