Patient Experience Care Coordinator

Physical Therapy Central; Midwest City (OK); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k) with 4% employer match

Comprehensive training

Job summary

Confluent Health is seeking a Care Coordinator in Midwest City, OK to deliver a warm, organized, and professional patient experience. You will manage front desk operations, scheduling, insurance verification, and payments, supporting clinicians throughout the patient journey.

The role emphasizes multi-tasking, clear communication, and a commitment to HIPAA standards. Training is provided, with opportunities for growth within the clinic leadership structure.

Qualifications

• High School Diploma or GED is required.
• At least one year in a customer-facing or patient-facing role.
• Ability to multitask while staying organized.
• Comfortable and professional on the phone.
• Basic computer skills and willingness to learn scheduling software.
• No prior medical experience required; comprehensive training provided.

Responsibilities

• Create a welcoming, professional first impression for patients and visitors.
• Handle front desk operations: check-in/out, scheduling, insurance verification/authorization, and phone calls.
• Review and follow up on referrals; update patient records and explain next steps.
• Maintain patient flow by confirming appointments and managing waitlists.
• Collect copays and payments; basic payment tracking.
• Protect patient privacy and HIPAA-compliant documentation.

Skills

Customer service

Multitasking

Phone etiquette

Communication

Scheduling software

Education

High School Diploma or GED

Tools

EMR navigation

Scheduling software

Job description

Confluent Health is seeking a Care Coordinator in Midwest City, OK to deliver a warm, organized, and professional patient experience. You will manage front desk operations, scheduling, insurance verification, and payments, supporting clinicians throughout the patient journey.

The role emphasizes multi-tasking, clear communication, and a commitment to HIPAA standards. Training is provided, with opportunities for growth within the clinic leadership structure.