Patient Experience & Care Coordination Specialist

Confluent Health LLC; Oklahoma; On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off and health/ret/

401(K) with 4% employer match

Comprehensive training and onboarding

Clear growth pathways

Job summary

Confluent Health LLC is seeking a Front Desk Care Coordinator to provide a welcoming, organized front-desk experience for patients and visitors. You will manage check-in/check-out, scheduling, insurance verification, and phone inquiries with a focus on patient privacy and smooth operations.

This role emphasizes strong communication, multi-tasking, and professional demeanor. Training is provided, and internal growth paths exist within clinic leadership and operations.

Qualifications

• Minimum high school education or GED completed.
• Experience in a customer- or patient-facing role preferred.
• Ability to manage several tasks concurrently while staying organized.
• Comfortable communicating on the phone with professionalism.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in/check-out, scheduling, insurance verification/authorization, and calls.
• Review and schedule referrals, update patient records, and explain next steps to patients.
• Keep patient flow moving by confirming appointments, managing waitlists, and handling cancellations.
• Collect copays, balances, and other payments accurately and maintain basic payment records.

Skills

Customer-focused communication

Multi-tasking

Phone etiquette

Detail-oriented

Basic computer skills

Education

High School Diploma or GED

Tools

Scheduling software

Email

Spreadsheets

Job description

Confluent Health LLC is seeking a Front Desk Care Coordinator to provide a welcoming, organized front-desk experience for patients and visitors. You will manage check-in/check-out, scheduling, insurance verification, and phone inquiries with a focus on patient privacy and smooth operations.

This role emphasizes strong communication, multi-tasking, and professional demeanor. Training is provided, and internal growth paths exist within clinic leadership and operations.