Patient Experience & Front Desk Coordinator

Confluent Health LLC; Puyallup (WA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation

401(k) with employer match

Comprehensive training and onboarding

Job summary

Confluent Health LLC is seeking a Care Coordinator to be the welcoming first contact for patients, managing front desk operations, scheduling, insurance verification, and payments with professionalism and empathy. Training is provided for EMR navigation and scheduling workflows.

You will support a fast-paced clinic environment, ensure accurate records, and maintain HIPAA standards while contributing to a positive patient experience and coordinated care.

Qualifications

• High School Diploma or GED.
• At least one year of customer-facing experience.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Comfortable and confident communicating on the phone with patients and staff.
• Basic computer proficiency; comfortable with scheduling software and spreadsheets.
• No prior medical experience required—training provided.

Responsibilities

• Create a welcoming, professional first impression for patients and visitors.
• Handle front desk operations: check-in/out, scheduling, insurance verification/authorization, and calls.
• Review and follow up on referrals; update patient records and explain next steps to patients.
• Maintain patient flow by confirming appointments, managing waitlists, and following up for future visits.
• Collect copays and other payments accurately; basic reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all interactions.

Skills

Customer-facing experience

Multitasking

Phone communication

Basic computer skills

HIPAA awareness

Education

High School Diploma or GED

Tools

Scheduling software

Job description

Confluent Health LLC is seeking a Care Coordinator to be the welcoming first contact for patients, managing front desk operations, scheduling, insurance verification, and payments with professionalism and empathy. Training is provided for EMR navigation and scheduling workflows.

You will support a fast-paced clinic environment, ensure accurate records, and maintain HIPAA standards while contributing to a positive patient experience and coordinated care.