Patient Experience & Scheduling Coordinator

RHC Group Management LLC; Livonia (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company funded HSA + exclusive health"

401(k) with company match

Flexible time off + Vacation Exchange

Job summary

Bookmark Medical is hiring a Patient Service Specialist in Livonia, MI. You’ll greet patients, manage calls, schedule appointments, verify insurance, and support front desk operations to ensure a smooth patient flow.

Ideal candidates bring healthcare or administrative experience, strong communication, and proficiency with EHR systems (Athena or eCW preferred). Join a team committed to patient-centered service and inclusive care.

Qualifications

• Experience in healthcare, customer service, or administrative role.
• Strong communication and interpersonal skills.
• Comfort working in a fast-paced, team-oriented environment.
• Proficiency with EHR systems (Athena or eCW preferred).

Responsibilities

• Greeting patients and checking them in with warmth and professionalism.
• Managing incoming calls, messages, and patient inquiries.
• Scheduling appointments, referrals, follow ups, and co pays.
• Assisting with insurance verification and prior authorizations.
• Supporting clear communication between patients and providers.
• Updating and maintaining accurate information in the EHR.
• Helping keep the front desk organized, efficient, and patient ready.

Skills

Healthcare experience

Customer service

Communication skills

Interpersonal

EHR proficiency

Tools

Athena

eCW

Job description

Bookmark Medical is hiring a Patient Service Specialist in Livonia, MI. You’ll greet patients, manage calls, schedule appointments, verify insurance, and support front desk operations to ensure a smooth patient flow.

Ideal candidates bring healthcare or administrative experience, strong communication, and proficiency with EHR systems (Athena or eCW preferred). Join a team committed to patient-centered service and inclusive care.