Patient Experience Specialist

Bookmark Medical; Mesa (AZ); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

HSA + exclusive healthcare discounts

401(k) with company match

Flexible time off

Job summary

Bookmark Medical is seeking a Patient Service Specialist for the Residency Clinic in Mesa, AZ. You will greet patients, manage calls, schedule visits, and assist with insurance tasks to ensure a smooth patient experience.

Ideal candidates have healthcare or administrative experience, strong communication, and proficiency with EHR systems such as Athena or eCW. Join a collaborative team focused on trust and compassionate care.

Qualifications

• You have experience in healthcare, customer service, or an administrative role.
• You communicate clearly and work well in a team-focused environment.
• You are familiar with electronic health records (EHR) such as Athena or eCW.

Responsibilities

• Greeting patients and checking them in with warmth and professionalism.
• Managing incoming calls, messages, and patient inquiries.
• Scheduling appointments, referrals, follow ups, and co-pays.
• Assisting with insurance verification and prior authorizations.
• Supporting clear communication between patients and providers.
• Updating and maintaining accurate information in the EHR.
• Helping keep the front desk organized, efficient, and patient-ready.

Skills

Healthcare experience

Customer service

Administrative experience

Tools

Athena EHR

eCW EHR

Job description

Bookmark Medical is seeking a Patient Service Specialist for the Residency Clinic in Mesa, AZ. You will greet patients, manage calls, schedule visits, and assist with insurance tasks to ensure a smooth patient experience.

Ideal candidates have healthcare or administrative experience, strong communication, and proficiency with EHR systems such as Athena or eCW. Join a collaborative team focused on trust and compassionate care.