Patient Experience & Scheduling Coordinator

Team Rehabilitation Physical Therapy; Southfield (MI); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Low cost medical plan

Dental & vision coverage

401(k) match

Profit sharing

Education stipend or CE allowance

Paid time off

Job summary

Team Rehab is seeking a Patient Administrative Coordinator to be the first point of contact in our Michigan clinics. You will greet patients, verify appointments, and help complete paperwork with a friendly, professional demeanor.

You’ll manage schedules, explain benefits, handle billing-related tasks, maintain EMR accuracy, and support clinic operations. No prior healthcare experience required; strong communication and computer skills matter, with a commitment to patient privacy.

Qualifications

• No prior experience or education required.
• High school graduate or equivalent.
• Experience in patient-centered health care is an advantage but not necessary.
• Excellent verbal and written communication skills.
• Must possess solid basic computer skills.
• Commitment to diversity, equity, and inclusion.

Responsibilities

• Greet patients in a friendly, outgoing manner; verify appointments and assist with paperwork.
• Maintain 360 communication with patients, physicians, and staff, including follow-ups.
• Manage schedules to ensure appropriate visit counts and coordinate with PT staff.
• Assist patients with insurance questions; explain benefits and obtain authorizations.
• Update EMR and billing records; follow up for missing information.
• Collect copayments and process billing tasks accurately and timely.
• Input data from in-house research for clinic performance analysis.
• Support clinic operations by managing supplies and equipment.
• Respect patient privacy and adhere to confidentiality policies.

Skills

Verbal communication

Written communication

Computer skills

Diversity & inclusion

Education

High school graduate or equivalent

Job description

Team Rehab is seeking a Patient Administrative Coordinator to be the first point of contact in our Michigan clinics. You will greet patients, verify appointments, and help complete paperwork with a friendly, professional demeanor.

You’ll manage schedules, explain benefits, handle billing-related tasks, maintain EMR accuracy, and support clinic operations. No prior healthcare experience required; strong communication and computer skills matter, with a commitment to patient privacy.