Patient Experience & Scheduling Coordinator

EssilorLuxottica; Janesville (WI); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters, part of EssilorLuxottica, is seeking an administrative coordinator to support the practice operations and deliver an exceptional patient experience. The role links doctors, visitors, and patients, ensuring smooth daily workflows and a premier vision care destination for the community.

The position requires strong customer service, effective communication, and organizational skills. Weekend/evening shifts may be required depending on location, with a focus on accurate scheduling and

Qualifications

• One year of strong customer service experience.
• Excellent communication and listening skills.
• Strong problem-solving and organizational abilities.

Responsibilities

• Greet patients promptly and courteously.
• Schedule appointments in person or by phone to optimize provider time.
• Notify providers of patient arrivals and delays to keep on schedule.
• Manage reminder calls for appointments and pickups.
• Record and update financial information and process patient charges.
• Maintain office inventory and order supplies with the Practice Manager.
• Protect patient privacy in accordance with HIPAA.

Skills

Customer service experience

Strong communicator

Active listening

Problem solving

Organizational skills

Education

High School diploma or equivalent

Tools

POS systems

Patient records software

Job description

LensCrafters, part of EssilorLuxottica, is seeking an administrative coordinator to support the practice operations and deliver an exceptional patient experience. The role links doctors, visitors, and patients, ensuring smooth daily workflows and a premier vision care destination for the community.

The position requires strong customer service, effective communication, and organizational skills. Weekend/evening shifts may be required depending on location, with a focus on accurate scheduling and