Patient Experience & Scheduling Coordinator

Talentify; Chicago (IL); On-site; USD 52,349,000 - 70,258,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

EssilorLuxottica's Kraff Eye Institute is seeking a full-time administrative coordinator to manage daily operations, greet patients, schedule visits, and support clinicians. You will ensure a smooth patient flow, accurate financial processing, and proper confidentiality.

This role requires strong communication and organizational skills, with weekend/evening availability depending on location. The team emphasizes patient experience, collaboration with the Practice Manager, and adherence to all

Qualifications

• High School graduate or equivalent required.
• Minimum of one year strong customer service experience.
• Strong communicator and listener.
• Problem solving ability.
• Solid organizational skills.

Responsibilities

• Greets patients without delay.
• Answer the telephone promptly in a friendly, courteous manner.
• Schedule appointments to optimize satisfaction and provider time.
• Notify doctor of patient arrival and delays to keep on schedule.
• Record and update financial information and assist with third-party claims.
• Maintain office inventory and equipment; coordinate with Practice Manager on supplies.
• Protect patient confidentiality in line with HIPAA.
• Determine medical and vision insurance eligibility.
• Maintain all office systems and a safe work environment.
• Adhere to attendance, dress code, and policies; support other tasks as needed.
• Work weekends and evenings as required by location.

Skills

Customer service

Communication

Problem solving

Organization

Education

High School diploma or equivalent

Job description

EssilorLuxottica's Kraff Eye Institute is seeking a full-time administrative coordinator to manage daily operations, greet patients, schedule visits, and support clinicians. You will ensure a smooth patient flow, accurate financial processing, and proper confidentiality.

This role requires strong communication and organizational skills, with weekend/evening availability depending on location. The team emphasizes patient experience, collaboration with the Practice Manager, and adherence to all