Patient Experience & Scheduling Coordinator

Athletico; Grandville (MI); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx, Dental and Vision (elig.

HSA, Healthcare FSA

Progyny Fertility Benefit

Life Insurance

Disability Insurance

Paid Time Off

Holidays

Retirement 401(k)

Employee Assistance Program

Gym Discounts

Commuter Benefits

Job summary

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while protecting data integrity. The role reports to the Clinic Manager and collaborates with clinical teams.

Responsibilities include education on financial responsibilities, managing payments, and supporting revenue cycle performance with EMR systems and dashboards.

Qualifications

• High School Diploma or GED.
• Proficient with MS Office, Outlook and Excel.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience with requesting and managing customer payments preferred.
• 1-2 years of customer service required.
• 1-2 years of healthcare administration preferred.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.
• Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance.
• Educate patients on financial responsibilities, payment options, and digital tools to improve transparency and engagement.
• Collect time-of-service payments and meet established collection targets to support revenue cycle performance.
• Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards.
• Monitor KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with PES, Billing, and Clinical Operations teams to resolve complex issues.
• Utilize EMR systems, dashboards, and reporting tools to track patient outcomes and support improvements.
• Coordinate communication of patient progress notes and plans of care to referral sources.
• Support clinic engagement by organizing patient milestone celebrations and community-building activities.
• Participate in ongoing training and cross-training programs to maintain proficiency.
• Organizes activities in coordination with the clinical team.
• Provide Rehab Aide cross training on front office duties.

Skills

Customer service

Communication skills

Data entry accuracy

Time management

English proficiency

Education

High School Diploma or GED

Tools

MS Office Suite

Outlook

Excel

EMR/EHR systems

Job description

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while protecting data integrity. The role reports to the Clinic Manager and collaborates with clinical teams.

Responsibilities include education on financial responsibilities, managing payments, and supporting revenue cycle performance with EMR systems and dashboards.