Patient Experience Coordinator - Front Office & Scheduling

Athletico; Bolingbrook (IL); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Rx, Dental & Vision benefits

HSA & FSA options

PTO 15 days

Paid holidays

401(k) with company match

Parental leave

Life Insurance

Disability Insurance

Descripción de la vacante

Athletico seeks a Patient Experience Coordinator to ensure accurate patient intake and seamless financial clearance, delivering outstanding front-office service while safeguarding data integrity. You will collaborate with clinical teams, support revenue cycle performance, and report to the Clinic Manager.

The role emphasizes EMR usage, appointment scheduling, and effective communication with patients about billing and benefits.

Formación

• Excellent customer service skills.
• Proficient with MS Office, Outlook and Excel.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience with requesting and managing customer payments preferred.
• 1-2 years of customer service experience.
• 1-2 years of healthcare administration experience.

Responsabilidades

• Greet patients warmly and deliver an exceptional front-office experience.
• Complete patient intake and registration with accurate demographics and insurance verification.
• Educate patients on financial responsibilities and available payment options.
• Collect time-of-service payments and meet collection targets.
• Manage clinic scheduling workflows to optimize provider availability.
• Monitor KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with PES, Billing, and Clinical Operations to resolve issues.
• Use EMR systems and dashboards to track patient outcomes and drive improvements.
• Communicate patient progress notes to referral sources in a timely manner.
• Support clinic engagement with patient milestone celebrations and community activities.
• Participate in ongoing training and cross-training for front-office operations.
• Coordinate activities with the clinical team and provide Rehab Aide cross-training on front office duties.

Conocimientos

Customer service

Communication

Organization

Time management

Attention to detail

Educación

High School Diploma or GED

Herramientas

MS Office Suite

Outlook

Excel

EMR/EHR systems

Scheduling platforms

Dashboards & reporting tools

Descripción del empleo

Athletico seeks a Patient Experience Coordinator to ensure accurate patient intake and seamless financial clearance, delivering outstanding front-office service while safeguarding data integrity. You will collaborate with clinical teams, support revenue cycle performance, and report to the Clinic Manager.

The role emphasizes EMR usage, appointment scheduling, and effective communication with patients about billing and benefits.