Patient Experience Coordinator - Front Desk & Billing

Athletico; Ann Arbor (MI); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx, Dental and Vision (elig.

HS&A, Dependent Care FSA

Progyny Fertility Benefit

Company Paid 401(k) with match

15 days PTO

Job summary

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance while delivering a seamless front-office experience. You will collaborate with clinical teams and report to the Clinic Manager, supporting revenue cycle and data integrity.

The role requires strong customer service, EMR familiarity, and knowledge of insurance workflows. A supportive team environment, comprehensive benefits, and ongoing training are provided.

Qualifications

• High School Diploma or GED.
• Excellent customer service skills.
• Proficient with MS Office, Outlook and Excel.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience with requesting and managing customer payments preferred.
• 1-2 years of customer service required.
• 1-2 years of healthcare administration preferred.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.
• Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance.
• Educate patients on financial responsibilities, payment options, and digital tools (e.g., patient portal) to improve transparency and engagement.
• Collect time-of-service payments and meet established collection targets to support revenue cycle performance.
• Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards.
• Monitor and achieve key performance indicators (KPIs) for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with Patient Experience Specialists (PES), Billing, and Clinical Operations teams to resolve complex insurance or scheduling issues and elevate as needed.
• Utilize EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement initiatives.
• Coordinate communication of patient progress notes and plans of care to referral sources in a timely and accurate manner.
• Support clinic engagement by organizing patient milestone celebrations and community-building activities in partnership with the clinical team.
• Participate in ongoing training and cross-training programs to maintain proficiency in front-office operations and contribute to team flexibility.

Skills

Customer service

Scheduling

MS Office

Communication

Insurance verification

Data entry

HIPAA compliance

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

MS Office Suite

Outlook

Excel

Teams

Job description

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance while delivering a seamless front-office experience. You will collaborate with clinical teams and report to the Clinic Manager, supporting revenue cycle and data integrity.

The role requires strong customer service, EMR familiarity, and knowledge of insurance workflows. A supportive team environment, comprehensive benefits, and ongoing training are provided.