Patient Experience & Scheduling Coordinator

hhccareers; Glastonbury (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Hartford HealthCare Medical Group in Connecticut seeks a patient-focused front desk professional to greet and register patients, answer calls, and schedule appointments. You will collect co-pays, maintain a welcoming waiting area, and coordinate care across satellite offices.

Proficiency with Microsoft Office and Epic is preferred, and a high school diploma or equivalent is encouraged. Travel to satellite offices may be required.

Qualifications

• High school diploma or equivalent preferred.
• Experience in a fast-paced medical office is highly preferred.
• Strong verbal communication and customer service skills.

Responsibilities

• Greet and register arriving patients.
• Answer incoming calls promptly and direct as needed.
• Schedule new patient appointments and communicate preparation requirements.
• Review appointment confirmations to ensure accuracy and communications with patients.
• Collect co-pays and explain billing policies.
• Maintain a clean, welcoming waiting area and support busy front desk operations.

Skills

Customer service

Phone etiquette

Appointment scheduling

Medical terminology

Teamwork

Multilingual

MS Office

Epic

Travel to satellite offices

Education

High School Diploma or equivalent

Tools

Epic

Microsoft Office

Job description

Hartford HealthCare Medical Group in Connecticut seeks a patient-focused front desk professional to greet and register patients, answer calls, and schedule appointments. You will collect co-pays, maintain a welcoming waiting area, and coordinate care across satellite offices.

Proficiency with Microsoft Office and Epic is preferred, and a high school diploma or equivalent is encouraged. Travel to satellite offices may be required.