Patient Access & Scheduling Specialist

Hartford HealthCare; Southington (CT); On-site; USD 34,000 - 52,000; Full time

Job summary

Hartford HealthCare in Connecticut is seeking a patient-focused Registration Specialist to warmly greet and register arriving patients and manage front-desk workflow.

The role requires a high school diploma, experience in a fast-paced medical office, knowledge of insurance requirements, and familiarity with Epic; strong MS Office skills are a plus. Travel to satellite offices may be required.

Qualifications

• High school diploma or equivalent required.
• Experience in a fast-paced medical office preferred.
• Epic experience preferred.
• Strong working knowledge of insurance requirements.
• Basic working knowledge of medical terminology.

Responsibilities

• Warmly greets and registers arriving patients
• Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter
• Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit
• Reviews daily report of appointment confirmations to ensure accurate schedule and appropriate communications with patients
• Collects co-payments and office charges as needed and explains office payment billing policies to patients

Skills

Customer service

Communication skills

Insurance knowledge

Medical terminology

Travel to satellite offices

Education

High school diploma or equivalent

Tools

Epic

Microsoft Office

Job description

Hartford HealthCare in Connecticut is seeking a patient-focused Registration Specialist to warmly greet and register arriving patients and manage front-desk workflow.

The role requires a high school diploma, experience in a fast-paced medical office, knowledge of insurance requirements, and familiarity with Epic; strong MS Office skills are a plus. Travel to satellite offices may be required.