Patient Experience Coordinator

MedStar Health; Olney (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health in Olney, MD seeks a courteous Front Desk/Patient Access representative to greet patients, manage registrations, and process co-pays at the point of service. You will help ensure accurate demographics and insurance data while facilitating efficient patient flow.

The role requires strong customer service with excellent communication skills, ability to work in a high-volume setting, and familiarity with medical terminology.

Qualifications

• High School Diploma or GED required.
• One year of relevant education may substitute for one year of work experience.
• Experience or familiarity with healthcare settings preferred; IDX/GE Centricity knowledge is a plus.

Responsibilities

• Greet patients and coordinate patient flow within the practice or department.
• Register patients, collect co-payments, post Time-of-Service payments, and verify insurance information.
• Schedule appointments, including follow-ups and referrals, and prepare test requisitions.
• Answer phones per policy, provide triage, and route messages appropriately.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Oral and written communication

Prioritization under pressure

Education

High School Diploma or GED

One year of relevant education substitution

Job description

MedStar Health in Olney, MD seeks a courteous Front Desk/Patient Access representative to greet patients, manage registrations, and process co-pays at the point of service. You will help ensure accurate demographics and insurance data while facilitating efficient patient flow.

The role requires strong customer service with excellent communication skills, ability to work in a high-volume setting, and familiarity with medical terminology.