Patient Experience & Scheduling Coordinator

MedStar Health; Ellicott City (MD); On-site; USD 25,000 - 44,000; Full time

Job summary

MedStar Health in Ellicott City, MD seeks a patient access representative to greet patients, manage check-in, schedule appointments, collect co-pays, and update demographics and insurance information.

The role supports efficient patient flow, processes time-of-service payments, and assists with test requisitions while communicating with staff to ensure a positive experience. Requires a high school diploma; some related education or healthcare-

Qualifications

• High school diploma or GED required.
• 1 year of related education may substitute for 1 year of work experience.
• Experience in customer service, preferably in healthcare.
• Knowledge of medical terminology is advantageous.

Responsibilities

• Greet patients and coordinate efficient patient flow.
• Schedule appointments and register patients; collect co-pays.
• Process Time-of-Service payments and update demographic/insurance data.
• Provide follow-up appointment information and test requisitions.
• Answer phones, triage calls, and route messages appropriately.
• Maintain neat work areas and support patient experience initiatives.

Skills

Customer service

Telephone etiquette

Medical terminology

Under pressure

Education

High School Diploma or GED

Job description

MedStar Health in Ellicott City, MD seeks a patient access representative to greet patients, manage check-in, schedule appointments, collect co-pays, and update demographics and insurance information.

The role supports efficient patient flow, processes time-of-service payments, and assists with test requisitions while communicating with staff to ensure a positive experience. Requires a high school diploma; some related education or healthcare-