Patient Experience Coordinator

MedStar Health; Ellicott City (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health in Ellicott City, MD is seeking a Front Desk/Patient Access representative to greet patients, manage intake, verify insurance, and schedule appointments. You will handle co-pays at time of service, process payments, and direct patients to tests and follow-ups.

The role requires strong customer service, medical terminology, and the ability to work in a high-volume setting. Prior experience with registration systems and electronic records is preferred, and CPR certification is

Qualifications

• High School Diploma or GED required; one year of related education may substitute for work experience.
• Experience or exposure to healthcare customer service preferred; familiarity with registration systems and electronic records is a plus.
• CPR certification required within 90 days of hire; BLS/NRP may be required depending on department.

Responsibilities

• Greet patients and coordinate intake to ensure smooth flow.
• Register patients, verify insurance, educate about payments and co-pays.
• Schedule appointments and manage referrals; post charges and update patient records.
• Answer phones, triage calls, and communicate messages to appropriate staff.
• Support testing requisitions, reports, and data entry to maintain chart accuracy.
• Ensure cleanliness and professional appearance of front office areas.

Skills

Customer service

Interpersonal communication

Telephone etiquette

Medical terminology

Prioritization under pressure

Education

High School Diploma or GED

CPR Certification (AHA/Red Cross)

Tools

IDX/GE Centricity

Job description

MedStar Health in Ellicott City, MD is seeking a Front Desk/Patient Access representative to greet patients, manage intake, verify insurance, and schedule appointments. You will handle co-pays at time of service, process payments, and direct patients to tests and follow-ups.

The role requires strong customer service, medical terminology, and the ability to work in a high-volume setting. Prior experience with registration systems and electronic records is preferred, and CPR certification is