Patient Experience & Scheduling Coordinator

Confluent Health LLC; City of Yonkers (NY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k) with employer match

Job summary

Confluent Health LLC is seeking a Care Coordinator to deliver a warm, organized front-desk experience for patients and referrals. You will manage check-ins/outs, scheduling, and insurance tasks while supporting the clinical team in a fast-paced environment.

Role requires strong communication and multi-tasking abilities; comprehensive training and career growth are provided within a supportive leadership structure.

Qualifications

• High School Diploma or GED required.
• At least one year of customer-facing or patient-facing experience.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Comfortable speaking on the phone with patience and professionalism.
• Basic computer proficiency and ability to navigate scheduling software.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information and updating patient records.
• Maintain patient flow by confirming appointments, managing waitlists, and handling cancellations.
• Collect copays and payments accurately, with basic payment tracking or reconciliation when needed.
• Protect patient privacy and HIPAA compliance in all front desk interactions.

Skills

Customer service

Multi-tasking

Communication

Organizational skills

Attention to detail

Education

High School Diploma or GED

Tools

Scheduling software

Job description

Confluent Health LLC is seeking a Care Coordinator to deliver a warm, organized front-desk experience for patients and referrals. You will manage check-ins/outs, scheduling, and insurance tasks while supporting the clinical team in a fast-paced environment.

Role requires strong communication and multi-tasking abilities; comprehensive training and career growth are provided within a supportive leadership structure.