Patient Experience & Scheduling Coordinator

ADP, Inc.; Cameron Park (CA); On-site; USD 23,000 - 25,000; Full time

Job summary

VSP Vision is seeking a full-time Front Desk/Administrative Assistant in El Dorado Hills, CA. You will welcome patients, manage check-in/check-out, document information, and coordinate scheduling to ensure a smooth eye-care experience.

Responsibilities include handling inquiries via phone, email, and fax, maintaining accurate records, and supporting staff across departments. Requires 1–2 years of admin experience and proficiency with MS Office.

Qualifications

• 1–2 years of administrative experience with at least 1 year supporting a team.
• Ability to perform multiple tasks in a fast-paced environment.
• Working knowledge of MS Office.
• Effective verbal communication to handle calls and inquiries.
• Effective written communication to document customer situations and letters.
• Excellent interpersonal and rapport-building skills.
• Ability to ask relevant questions to identify needs.
• Proven problem-solving, negotiations, and decision-making skills.
• Ability to apply discretion and judgment in guidelines.
• Ability to listen, process transactions and interact with customers simultaneously.
• For remote or hybrid roles, engage effectively in virtual environments.

Responsibilities

• Greet and check-in/check-out patients to ensure high satisfaction.
• Document patient information, update records, and collect payments.
• Triage patient inquiries via phone, email, and fax; respond timely.
• Maintain confidential patient records and security of files.
• Coordinate scheduling to maintain patient flow and prepare charts.
• Perform administrative tasks such as reports, records releases, and data transmission.
• Keep the front desk organized and maintain front entry at all times.
• Collaborate on special projects and cross-train in related departments.

Skills

Administrative experience

MS Office

Verbal communication

Written communication

Interpersonal skills

Multitasking

Customer service

Problem solving

Discretion and judgment

Phone/email triage

Job description

VSP Vision is seeking a full-time Front Desk/Administrative Assistant in El Dorado Hills, CA. You will welcome patients, manage check-in/check-out, document information, and coordinate scheduling to ensure a smooth eye-care experience.

Responsibilities include handling inquiries via phone, email, and fax, maintaining accurate records, and supporting staff across departments. Requires 1–2 years of admin experience and proficiency with MS Office.