Patient Experience Coordinator

VSP Ventures; Bakersfield (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

VSP Vision in Bakersfield, CA seeks a proactive administrative professional to enhance patient experience by greeting and assisting patients, managing front desk operations, and coordinating efficient patient flow throughout the eye care journey.

You will document patient information, handle payments, and answer inquiries via phone, email, and fax. This role requires strong MS Office skills, excellent communication, and the ability to multi-task in a dynamic clinical environment.

Qualifications

• 1–2 years administrative experience, including supporting staff
• Ability to multitask in a fast-paced environment
• Working knowledge of MS Office
• Effective verbal communication for inquiries and scheduling
• Strong written communication to document patient information
• Excellent interpersonal and rapport-building skills
• Ability to ask relevant questions to identify needs
• Proven problem-solving and decision-making abilities
• Good discretion and judgment in handling confidential information
• Ability to engage virtually when remote/hybrid work is required

Responsibilities

• Greet patients warmly and manage check-in/check-out process
• Document patient information, update records, and collect payments
• Respond to inquiries via phone, email, and fax in a timely manner
• Maintain organized patient records with confidentiality
• Coordinate scheduling to maintain patient flow and prepare charts
• Perform confidential administrative tasks and transmit information to outside entities
• Keep front desk organized and ensure smooth front-entry operations
• Participate in special projects and may cross-train in other departments

Skills

Administrative experience

Multitasking

MS Office

Verbal communication

Written communication

Interpersonal skills

Questioning to identify needs

Problem-solving

Discretion

Active listening

Tools

MS Office

Job description

VSP Vision in Bakersfield, CA seeks a proactive administrative professional to enhance patient experience by greeting and assisting patients, managing front desk operations, and coordinating efficient patient flow throughout the eye care journey.

You will document patient information, handle payments, and answer inquiries via phone, email, and fax. This role requires strong MS Office skills, excellent communication, and the ability to multi-task in a dynamic clinical environment.