Patient Experience Coordinator

VSP Ventures; Norwalk (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

VSP Vision in California seeks a friendly, detail‑oriented front desk administrator to enhance the patient experience by welcoming patients, managing check‑in/out, and coordinating payments while maintaining a smooth eye care flow.

Responsibilities include documenting patient information, updating records, triaging inquiries by phone, email and fax, and scheduling appointments. You will handle confidential records and support cross‑department projects as needed.

Qualifications

• 1–2 years of administrative experience with at least one year providing administrative support.
• Ability to multitask in a fast-paced environment.
• Working knowledge of MS Office package.
• Effective verbal communication to handle multiple tasks and inquiries.
• Strong written communication to document customer situations and confirm agreements.
• Excellent interpersonal and rapport-building skills.
• Ability to ask relevant questions to identify customer needs.
• Problem solving, negotiation, and decision‑making skills.
• Discretion and judgment in handling customer/call guidelines.
• Ability to listen, process transactions and interact with customers in a fast-paced setting.
• For remote or hybrid roles, must demonstrate engagement in virtual environments.

Responsibilities

• Prioritize a high level of patient satisfaction by warmly greeting patients upon entering and completing the check-in and check-out process.
• Work collectively with staff, doctors, and patients by documenting patient information, updating records, and collecting patient payments.
• Answer and triage patient correspondences received via telephone, email, and fax; respond to inquiries in a timely fashion.
• Maintain patient records/files to ensure accurate record keeping, security, and confidentiality of files.
• Coordinate scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patients.
• Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies.
• Responsible for keeping an organized front desk and front entry at all times.
• Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested.

Skills

Administrative experience

MS Office knowledge

Verbal communication

Written communication

Interpersonal skills

Customer service

Tools

MS Office

Job description

VSP Vision in California seeks a friendly, detail‑oriented front desk administrator to enhance the patient experience by welcoming patients, managing check‑in/out, and coordinating payments while maintaining a smooth eye care flow.

Responsibilities include documenting patient information, updating records, triaging inquiries by phone, email and fax, and scheduling appointments. You will handle confidential records and support cross‑department projects as needed.