Patient Experience & Scheduling Coordinator

VSP Ventures; Salem (OR); On-site; USD 32,000 - 52,000; Full time

Job summary

VSP Ventures seeks a friendly front desk administrator to enhance the patient experience in our Oregon office. You will greet patients, manage check-in/out, document visits, and support accurate scheduling in a fast-paced eye care environment.

You will coordinate with staff and doctors, handle patient payments, answer inquiries by phone/email, maintain confidential records, and assist with special projects as needed. This on-site role requires excellent communication and multitasking skills.

Qualifications

• 1–2 years of administrative experience in a fast-paced setting.
• Demonstrated ability to multitask and prioritize.
• Proficient in MS Office; experience with EHR is a plus.
• Strong verbal and written communication.
• Ability to maintain confidentiality and patient privacy.
• Excellent interpersonal skills.

Responsibilities

• Greet patients and manage check-in/check-out to ensure patient satisfaction.
• Document patient information, update records, and collect payments.
• Answer and triage inquiries via phone, email, and fax.
• Maintain patient records for accuracy, security, and confidentiality.
• Coordinate appointment scheduling and prepare charts.
• Perform confidential administrative tasks and share information with outside agencies.
• Keep front desk organized and participate in cross-training.
• Assist with special projects and other duties as assigned.

Skills

Administrative experience

Multitasking

Verbal communication

Written communication

Customer service

Attention to detail

Tools

MS Office

Electronic health records

Job description

VSP Ventures seeks a friendly front desk administrator to enhance the patient experience in our Oregon office. You will greet patients, manage check-in/out, document visits, and support accurate scheduling in a fast-paced eye care environment.

You will coordinate with staff and doctors, handle patient payments, answer inquiries by phone/email, maintain confidential records, and assist with special projects as needed. This on-site role requires excellent communication and multitasking skills.