Eye Care Patient Experience Coordinator

VSP Ventures; Stockton (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

VSP Vision in Stockton, CA is seeking a customer-focused front desk/administrative associate to welcome patients and ensure a smooth eye-care experience. You will greet patients, manage check-in/check-out, document information, and collect payments.

Responsibilities include coordinating appointments, handling inquiries via calls, email, and fax, and maintaining organized, confidential records. MS Office proficiency and strong communication are essential in this fast-paced setting.

Qualifications

• 1-2 years of administrative experience with at least one year providing administrative support
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
• Working knowledge of MS Office package
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
• Excellent interpersonal and rapport-building skills
• Ability to ask appropriate and relevant questions to identify customer needs
• Proven problem-solving, negotiations, and decision-making skills
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
• Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment
• For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Responsibilities

• Greet patients warmly upon arrival and manage the check-in and check-out process
• Document patient information, update records, and collect payments
• Answer and triage patient inquiries via telephone, email, and fax
• Maintain organized front desk and patient records with confidentiality
• Coordinate scheduling of appointments to maintain patient flow
• Perform confidential administrative tasks such as reports and transmitting patient information
• Assist with cross-training in different departments and other related duties as requested

Skills

Administrative

MS Office

Verbal skills

Written skills

Interpersonal skills

Multitasking

Problem solving

Customer service

Job description

VSP Vision in Stockton, CA is seeking a customer-focused front desk/administrative associate to welcome patients and ensure a smooth eye-care experience. You will greet patients, manage check-in/check-out, document information, and collect payments.

Responsibilities include coordinating appointments, handling inquiries via calls, email, and fax, and maintaining organized, confidential records. MS Office proficiency and strong communication are essential in this fast-paced setting.