Patient Experience Coordinator

VSP Ventures; Riverside (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

VSP Vision in Riverside, CA is seeking a friendly front desk administrator to deliver high-quality patient experiences and ensure smooth transitions throughout the eye care visit.

You will greet patients, check them in/out, document records, collect payments, and coordinate scheduling while coordinating with clinicians and staff to maintain efficient patient flow. The role emphasizes accuracy, confidentiality, and strong communication in a fast-paced environment.

Qualifications

• 1–2 years of administrative experience with at least 1 year supporting front desk tasks.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficient with MS Office and record-keeping.
• Strong verbal and written communication skills.
• Excellent interpersonal and rapport-building abilities.
• Ability to identify and ask the right questions to understand patient needs.
• Problem-solving and sound judgment in handling inquiries.
• Comfortable with collaborating across departments and roles.
• Willingness to adapt to evolving responsibilities and projects.

Responsibilities

• Greet and check-in/check-out patients, ensuring a high level of satisfaction.
• Document patient information, update records, and handle payments.
• Answer calls, emails, and faxes; triage inquiries promptly.
• Maintain organized front desk and patient files with confidentiality.
• Schedule appointments and prepare charts for daily operations.
• Perform administrative tasks such as reports and releasing records.
• Support cross-training and assist other departments as needed.
• Maintain professionalism in a fast-paced environment.

Skills

Administrative experience

Multitasking

MS Office

Verbal communication

Written communication

Interpersonal skills

Questioning to identify needs

Problem solving

Decision making

Active listening

Team collaboration

Tools

MS Office

Job description

VSP Vision in Riverside, CA is seeking a friendly front desk administrator to deliver high-quality patient experiences and ensure smooth transitions throughout the eye care visit.

You will greet patients, check them in/out, document records, collect payments, and coordinate scheduling while coordinating with clinicians and staff to maintain efficient patient flow. The role emphasizes accuracy, confidentiality, and strong communication in a fast-paced environment.