Patient Experience & Scheduling Coordinator

Starkey; Broomfield (CO); Hybrid; USD 23,000 - 30,000; Full time

Job summary

Starkey Retail is hiring a Patient Care Coordinator in Broomfield, CO to be the face of the clinic and guide patients through their hearing journey. You will manage front-office duties, scheduling, patient accounts, records, and events while ensuring a welcoming experience for every patient.

The role supports the Clinic Team with retention efforts and HIPAA-compliant handling of patient information, working on a dynamic frontline team in a retail healthcare setting.

Qualifications

• High school diploma or GED.
• 1-2 years' experience in a customer service or retail position preferred.
• Proficient computer skills with Sycle, Pay Junction, Microsoft 365 or similar systems.
• Industry familiarity encouraged.
• Ability to manage confidential information with discretion.
• Ability to organize and multitask.
• Good communication and interpersonal skills.
• Strong desire to learn with a positive outlook.
• Ability to pass a basic computer assessment during in-person interview.

Responsibilities

• Receive all patients into the clinic according to company standards.
• Greet patients, stand up to greet and offer assistance, coffee and refreshments.
• Schedule and confirm all patient appointments; enter outcomes within 24 hours.
• Manage accounts receivable, deposits and inventory for the clinic.
• Support patient education and retention marketing activities.
• Maintain HIPAA compliance and protect patient privacy.

Skills

Customer service

Multitasking

Communication skills

Discretion

Organizational skills

Education

High school diploma or GED

Tools

Sycle

Pay Junction

Microsoft 365

Job description

Starkey Retail is hiring a Patient Care Coordinator in Broomfield, CO to be the face of the clinic and guide patients through their hearing journey. You will manage front-office duties, scheduling, patient accounts, records, and events while ensuring a welcoming experience for every patient.

The role supports the Clinic Team with retention efforts and HIPAA-compliant handling of patient information, working on a dynamic frontline team in a retail healthcare setting.