Patient Experience & Scheduling Coordinator

Boston Children’s Hospital; Boston (MA); On-site; USD 38,000 - 52,000; Full time

Job summary

Boston Children’s Hospital is seeking an administrative support professional to assist clinical services. The role emphasizes patient encounter management, check-in/out, and proactive scheduling to ensure a smooth patient experience.

You will collaborate with clinicians, staff, and families to coordinate care and services. The position requires strong communication, empathy, and the ability to work with diverse constituencies.

Qualifications

• Strong verbal and written communication abilities are essential.
• Empathy in challenging interpersonal interactions is required.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Provide positive customer service to support unit operations.
• Coordinate with referring providers and practices.
• Obtain required authorizations to compile patient and staff schedules.
• Schedule patients and support patient encounters.
• Greet and direct patients, families and visitors; manage daily flow with clinicians.

Skills

Communication skills

Empathy in interpersonal situations

Interpersonal skills

Diversity awareness

Education

High school diploma/GED

Job description

Boston Children’s Hospital is seeking an administrative support professional to assist clinical services. The role emphasizes patient encounter management, check-in/out, and proactive scheduling to ensure a smooth patient experience.

You will collaborate with clinicians, staff, and families to coordinate care and services. The position requires strong communication, empathy, and the ability to work with diverse constituencies.