Patient Experience & Scheduling Assistant — Part-Time Onsite

Boston Children’s Hospital; Boston (MA); On-site; USD 28,000 - 39,000; Part time

Job summary

Boston Children’s Hospital seeks an administrative support professional to assist the Echo Lab with patient scheduling, flow coordination, and front-line service. The role emphasizes accurate clerical support, calendar management, and cross-functional communication to ensure smooth departmental and hospital operations.

The ideal candidate will possess a high school diploma, solid computer skills, and a proven ability to provide empathetic, clear communication while working with diverse patients

Qualifications

• Basic computer skills and concepts required.
• Strong customer service skills to resolve issues.
• Clear written and oral communication with empathy.
• Ability to work with diverse stakeholders.
• Attention to detail and accuracy.
• Interpersonal collaboration and teamwork.

Responsibilities

• Provide positive customer service to patients, families, visitors, and referring providers.
• Monitor and adjust daily schedule; communicate with clinicians and supervisors as needed.
• Participate in shift handoffs and team huddles to support coordinated care.
• Manage calendars, schedules meetings/events, and support conferences and department programs.
• Triages calls, routes urgent requests, and initiates emergency services when required.
• Participates in and supports staff training on systems, workflows, and customer-service practices.
• Uses phone systems, email, Microsoft Office, and clinical/scheduling/billing applications.
• Contributes to departmental and organizational improvement initiatives.

Skills

Customer service

Scheduling

Communication

Empathy

Attention to detail

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

Boston Children’s Hospital seeks an administrative support professional to assist the Echo Lab with patient scheduling, flow coordination, and front-line service. The role emphasizes accurate clerical support, calendar management, and cross-functional communication to ensure smooth departmental and hospital operations.

The ideal candidate will possess a high school diploma, solid computer skills, and a proven ability to provide empathetic, clear communication while working with diverse patients