Patient Experience & Scheduling Coordinator

Beth Israel Lahey Health; Boston (MA); On-site; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health in Boston is seeking an outpatient receptionist who serves as the primary contact for patients and visitors, delivering excellent service through clear communication. You will manage check-in, verify demographics, confirm authorizations, and guide patients to the next step in their care journey.

Reporting to the office manager and coordinating with physicians and staff, you will maintain confidentiality, handle billing tickets, and schedule follow-ups.

Qualifications

• High School diploma or GED required.
• Associate’s degree preferred.
• 0-1 years related work experience required.
• Basic familiarity with computers and ability to navigate web-based applications.
• One year experience in healthcare or service environment preferred.

Responsibilities

• Communicates with patients, visitors and staff in person or by phone with courteous, clear communication.
• Takes complete and accurate information from patients and callers and relays to providers.
• Performs check in, registration and verification of demographics and insurance information.
• Schedules follow-ups and related tests, and prepares or coordinates documents.
• Directs patients to next service area and provides educational materials as indicated.

Skills

Written Communications

Oral Communications

Customer Service

Team Work

Knowledge

Education

High School diploma or GED

Associate’s degree

Tools

Hospital computer systems

Web-based applications

Job description

Beth Israel Lahey Health in Boston is seeking an outpatient receptionist who serves as the primary contact for patients and visitors, delivering excellent service through clear communication. You will manage check-in, verify demographics, confirm authorizations, and guide patients to the next step in their care journey.

Reporting to the office manager and coordinating with physicians and staff, you will maintain confidentiality, handle billing tickets, and schedule follow-ups.