Patient Experience Coordinator

Beth Israel Lahey Health; Winchester (MA); On-site; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health is seeking a patient-facing receptionist for its outpatient unit. You will greet patients, verify demographics and insurance, collect co-pays, and maintain accurate records using hospital systems.

Responsibilities include coordinating with clinicians to ensure smooth patient flow, scheduling follow-up tests, and distributing educational materials while upholding confidentiality and quality standards.

Qualifications

• High school diploma or GED required; associate’s degree preferred.
• 0-1 years related work experience preferred.
• Basic familiarity with computers and web-based applications.

Responsibilities

• Greet patients and visitors professionally by phone and in person.
• Collect and verify demographic and insurance information and prepare documents.
• Check in, registration, and verification of information per policy; collect co-pays.
• Manage patient flow; coordinate with staff to resolve scheduling and flow issues.
• Assist with check out, schedule follow-ups, and provide educational materials.

Skills

Customer service

Written communications

Oral communications

Basic computer skills

Education

High School diploma or GED

Associate’s degree preferred

Tools

Web-based applications

Job description

Beth Israel Lahey Health is seeking a patient-facing receptionist for its outpatient unit. You will greet patients, verify demographics and insurance, collect co-pays, and maintain accurate records using hospital systems.

Responsibilities include coordinating with clinicians to ensure smooth patient flow, scheduling follow-up tests, and distributing educational materials while upholding confidentiality and quality standards.